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Frequently asked questions
Do I Qualify
Are there any fees or costs for this service?
Based on your household income
Only one monthly service discount and one connected device discount is allowed per household.
A household is a group of people who live together and share money even if they are not related to each other.
If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.
You may have to answer questions about your household when you apply for the Affordable Connectivity Program (ACP).
One Household Examples
A married couple who live together must share one ACP benefit
A parent/guardian and child who live together must share one ACP benefit
An adult who lives with friends or family who provide financial support must share one ACP benefit
Multiple Household Examples
4 roommates who live together but do not share money are 4 separate households. All 4 can receive the ACP.
30 seniors who live in an assisted-living home but do not share money are 30 separate households. All 30 can receive the ACP.
A student who receives a Federal Pell Grant and lives alone is a different household than his or her parents. Both the student and their parents are separate households and can receive their own benefits.
If you or your child or dependent participate in certain government assistance programs such as SNAP, Medicaid, WIC, or other programs
If you or anyone in your household already receives a Lifeline benefit
Note: You may qualify for the ACP through a participating provider’s existing low-income program.
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